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Retail, Disconnected.

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Smart by accident

The world is getting smarter, and retail is no exception. Stores have been increasingly incorporating smart devices such as connected headsets and mobile POS systems into their operations to improve customer and employee experiences, boost efficiencies, and ultimately, increase the bottom line.

Chapter 1

Retail Disconnected

Unlock the 3 key themes discovered when surveying both retail decision makers and retail shop floor workers to determine if there is a clear vision of smart technology adoption that is understood by all.
Chapter 2

How to amplify your in-store knowledge sharing

In the aftermath of the pandemic, retail stores have been left grappling with the challenge of sharing specialist knowledge amongst colleagues to maintain high levels of customer service.

Chapter 3

How to prepare seasonal workers for the festive period

The festive season brings with it the gift of peak customer spending and increased footfall for retailers, discover how you can best help your in-store teams this festive season.
Chapter 4

Theft & security – how to protect your store and your workers

Whilst retail stores aren’t traditionally viewed as a dangerous workplace, colleagues on the shop floor have all too often been subjected to verbal and physical abuse from customers.
Chapter 5

How to do more with less

Retailers are being forced to ‘work with what they’ve got’. This often means asking employees to work longer hours, cover areas of the store they haven’t covered before, or at times, relocate colleagues to nearby, more affected stores.
Chapter 6

Replicating Success

Customers expect excellent in-store experiences. The increased convenience of online shopping and next or even same-day delivery has changed consumer perceptions and continues to threaten brick-and-mortar stores.
Chapter 7

Smart tech, Smart people

Smart technology is only truly ‘smart’ if it supports and empowers the people using it. Explore the central role of people in the rollout and success of smart technology, and in delivering the seamless in-store experiences customers have come to expect.
Chapter 8

Rolling out best practice training initiatives

Employee training is an ongoing process. Whether the topic is how to use specific technology, store policies, or the products on offer, delivering one-time training to associates just isn’t enough.
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Insights

Check out our previous insight reports

Insight Report 2021

Retail Reunited

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Insight Report 2020

The Forgotten Frontline

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