Empower customers to request help when and where they need it with our wireless calling system
Designed for use with the VoCoVo Controller, the VoCoVo wireless Call Point allows customers to request assistance at the location and time it is needed. Touching the call button immediately generates an audible message that is sent to support colleagues via their VoCoVo wireless device. The message states the location where assistance is required.
Explore our ecosystemCustomer lead notifications direct to colleague wireless headsets
A fully modular solution that grows with and for your business needs.
A dependable connection that doesn’t put strain on your Wi-Fi network for communication.
No open radio frequencies and no more loud tannoy announcements.
Give your customers great service, on-demand. Our Call Points free up your team to stay productive on the shop floor and cover desks like Click & Collect, Customer Services or self-checkouts remotely. Answer customer questions quickly by giving your team the option to respond remotely via the Call Point when they don’t need to attend in-person. The Call Point flashes to let customers know the request has been sent.
Track when and how often customers use desks like Click & Collect or Customer Services, monitor how quickly your team respond to calls, and assign resources accordingly. Unlock all those working hours spent manning quiet desks. Our Call Points free up colleagues to work on other tasks around the store, without being tied down to one location.
Customer service buttons can be placed around stores, within fitting rooms, at delivery points, or at click and collect desks.
With retail stores being an ever changing environment, our Call Points are entirely mobile and can be picked up and moved with ease. Call Points can be there to assist customers and empower colleagues.
“The flexibility of the Call Points mean that we can move them around the store whenever necessary. This is vital as we constantly move stock around the store.”
Depending on usage, the VoCoVo Call Points typically only needs to be charged every 90 days. The Call Point has multiple charging options including rechargeable batteries and mains charging, meaning it can be positioned almost anywhere and can be easily relocated with the minimum of effort.
Call Point data and statistics enable businesses to make customer service a measure of store performance. It also enables businesses to monitor response times and identify training requirements. System data and statistics are available with VoCoVo support packages.
Unlock Store statisticsYes, a few minutes—which is usually enough to cater for customer needs via Call Points voice contact. Not long enough? No problem. Just ask, and we’ll tailor max talk times as required.
Yes, but this will require additional infrastructure as a VoCoVo controller is needed to manage the devices.
Yes, a few minutes—which is usually enough to cater for customer needs via Call Points voice contact.
Not long enough? No problem. We’ll gladly custom extend Call Point talk time to suit specific needs at any stage. Just ask, and we’ll tailor max talk times as required.
If you have a large store with areas that are not cost effective to have a member of your team in at all times (e.g. aquarium in a pet store)
Yes, of course you can have a demonstration of VoCoVo – just contact us and we’ll arrange a suitable date and time for you.
The lightweight, robust hardware your team and customers will love.
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