In recent times, ways of working have shifted dramatically as we look for the next normal. Retail and Hospitality need to find new ways of communicating in order to run efficient teams, who focus on safety.
In recent times, ways of working have shifted dramatically as we look for the next normal. Retail and Hospitality need to find new ways of communicating in order to run efficient teams, who focus on safety.
Alert stores on urgent product recalls instantly via the VoCoVo SaaS Portal
Messages can be audio recorded or typed into the VoCoVo Portal
The message can be directed to individual stores, regions or across the entire estate
Message alerts are sent straight to colleagues devices for a quicker more efficient product recall action
By using the VoCoVo Portal you can record, type and schedule ‘messages of the day’ or other key alerts. Sending these messages across the entire estate or individual stores in an instant.
Connect your colleagues and save time by taking the steps out of contacting team colleagues, checking stock levels and finding answers to customer queries.
Cut queues at your stock checkouts by keeping colleagues connected
Colleague has a problem at the tills, i.e. no more till roll. Alert colleagues by pressing the Keypad
Shop floor colleague are alerted by the checkout colleagues problem over the VoCoVo Headsets
A colleague can pick up the query and resolve the issue quickly and effectively
VoCoVo has proven that by connecting teams, your colleagues are more productive and don’t need to travel around the store as much to find answers or check stock.
VoCoVo empowers teams to respond instantly to customer enquiries on the phone and in store.
Receive restock notifications by integrating with weighted shelving. Customers never have to ask if there is any more stock in the back.
Weighted shelves recognises products have been taken and need restocking
VoCoVo Headsets are alerted to which self in which aisle need restocking
Alerted colleagues can restock the shelves, preventing customer queries
Today in-store customers receive information from their mobile devices about recent offers and possibly better price. Omni-channel communications allows the entire organisation to allocate inventory availability and visibility across locations. This allows consumers to have a uniform customer experience online and in-store.
No more one-way conversations on walkie talkies or robotic commands to find a colleague. Just press a button and start talking.
Effectively train and assist colleagues without slowing down your team.
Don’t know the answer to customer queries? Instantly ask a colleague who does.
Forgotten how to do something? Ask a colleague over the Headsets to walk you through it.
Guide and give colleagues tasks to complete on the move to maximise efficiencies.
Need to change or add in a task for a member of staff? Streamline to do lists by integrating with task management systems or simply adding tasks via voice command on the VoCoVo Headsets.
Stop thieves and reduce shrinkage by connecting your teams with your wider security system.
Every staff member wearing a VoCoVo Headsets can communicate with your central security hub. Your on-site and external security teams can monitor activity across stores and areas, alerting staff to potential threats—like shoplifters operating in their area—so your staff are always a step ahead.
Keep need to know information discreet and not ruin the customer experience with loud tannoy announcements.
VoCoVo integrates with existing security systems to send your team important alerts.
Coordinate to prevent thefts and contact emergency services quickly from their Headset.
Give your team the power to call emergency services instantly at the push of a button, from anywhere in store.
Using VoCoVo external Call Points, delivery drivers can alert colleagues in store of their arrival, sending a message over the conference. A colleague can then communicate with the driver in store. This stops the need for loud door bells, drivers waiting for long periods of time and delayed deliveries – which can be charged to the store.
In order to combat the change in consumers shopping habits, retail stores need to utilise technologies that allow them to serve the customer of today.
Authorise transactions faster, get more customers through self-checkout and improve self-checkout efficiency, all with fewer members of staff.
When a self-checkout has an issue, an audio alert is sent to the assigned colleagues’ Headset
Unman your self-checkouts by allowing customers to call for assistance as and when they need it
VoCoVo colleagues can verify self-checkout requests with a quick voice command anywhere in sight of the tills